Procurement guide
Equipment Warranty and Service Responsibilities
Define warranty start, covered parts, exclusions, diagnosis process, evidence, freight, labor, travel and response ownership in writing.
Direct answer
A warranty period without a claim process is incomplete. State who confirms the fault, who supplies parts, who pays logistics and how urgent production issues are escalated.
What to confirm
Record each item with its source, owner, current status and approval point.
Warranty Basis
What evidence confirms Warranty Basis, who owns it, and when must it be approved?
Service Owner
What evidence confirms Service Owner, who owns it, and when must it be approved?
Response Path
What evidence confirms Response Path, who owns it, and when must it be approved?
Service Exclusions
What evidence confirms Service Exclusions, who owns it, and when must it be approved?
Buyer decision record
| Item | Status | Owner | Evidence |
|---|---|---|---|
| Warranty Basis | Open | To assign | To request |
| Service Owner | Open | To assign | To request |
| Response Path | Open | To assign | To request |
| Service Exclusions | Open | To assign | To request |
Related buyer guides
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